I need advice...help needed!!!

Community Introductions & Off Topic
1

So I enrolled into a DVD rental service called Intelliflix and they had a decent deal where if you paid for the whole year you would get a decent plan of 3 movies at a time unlimited. I have Netflix and they have great service but they were just a little bit more expensive. So I failed to listen to my wife and went with Intelliflix instead of keeping Netflix. What a wrong decision that was. After listening I cancelled the service which by the way costs 180 for the year and of course expected a refund prompmptly like anyone would. 1 week goes by and nothing 3 weeeks and 3 emails later and yet all the replies I recieved were that they notified the billing department and would resolve the issue at the earliest. After the 4th email I threatened with a dispute with the bank as well as the Better Business Bureau. They sent an email stating that they have escalated my request to the billing department and would get back to me soooooo…today I am fed up and sent a formal dispute to the Better Business Bureau and tomorrow I will file one with my bank. Which brings me to my next request from here…

Someone help with any advice!!! I have never made any kind of disputes or contacted the Better Business Bureau so I need all the hekp I could get. Im sure someone out there has been in the same dilemma im facing and could give advcie on what to do or how to approach things

And by the way stay away from [U]www.intelliflix.com[/U] if you go for a DVD rental service Netflix is the way to go.

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You should try out Blockbuster Online. It is the same price as Netflix but the difference is for each one you get in the mail you can exchange them for free rentals at any store. It is also faster then Netflix. You also get a monthly coupon that can be used for a free game rental which saves you $8 also. They have a two week free trial going on and you can use the code 92475b for that offer. I like free stuff myself and getting movies out of the store for free works out great for me.

As for that other company… I would contact your credit card company and dispute the charge. Something sounds fishy about them.

3

Firstly, apologies for not seeing this and replying to it sooner! :oops:

I opted in for a free trial with LoveFilm.com last year, because for signing up I got a free £5 gift voucher to spend on anything at sendit.com

I won’t fault the service that lovefilm gave me as I rented out a disc from a boxset of a series called ‘Afterlife’ because I had missed the very final episode of it when it had aired on TV. I didn’t like the series enough to buy it so renting it was the perfect way of getting to see the finale. I also rented Saw 2 and a couple of PS2 games which I enjoyed playing on.

However… cancelling the service after my months free trial wasn’t easy by any means! Firstly the site says that you can cancel at anytime and with immediate effect. Reading this I had assumed that it was a simple matter of clicking a cancel button within your account. IT WASN’T!

After clicking the cancel tab, it told you had to ring a number to cancel your account. I was a little annoyed by this as I thought it was much simpler than having to ring a call centre. I rang them and they said my account is cancelled and I’d just need to return the 2 discs I still had (Saw 2 and Spyro-Enter The Dragonfly) I returned them well before the month was up and my account was still showing it was active! :x

Suffice to say, it took around 3 emails and 2 further phone calls before my account ‘officially’ got cancelled. The company blamed the problem on their billing system or something going down. They did apologise and I didn’t get charged at all for the trial.

However these companies make it quite hard to cancel an account and online video rental sites seem notorious for this kinda thing! Just google the names of them such as lovefilm, netflix, TescoDVD etc… I bet you find a lot of people complaining about them :wink: Some people being charged at the end their free trials as well as getting charged even after they had cancelled their accounts!

So anyone thinking about signing up for ‘free’ trials, don’t bother unless you want to do a lot of chasing up to cancel the service. I’d recommend sticking to your local brick and mortar store instead and paying for each rental as you rent, the old fashioned way. But that’s just me.

I know I’ll never sign up for any of these online rental stores again as I can’t be bothered with the hassle that comes with it.

It might not be any help to you Manny and sorry I couldn’t really help you, but if this post stops just one person from signing up to one of these services, saving them a lot of stress, then sharing my story will have certainly been worthwhile. Seriously guys, stear clear of them!

4

It’s funny, but I was interested in Intelliflix because they mix both movies and video games. Now that I’ve read your experience, I’m going to stay with Netflix.

Netflix is awesome. They’ve been getting better with their service and they now carry Blu-Ray which I now rent for my PS3. I was thinking about doing the BlockBuster deal since I have a BB across the street from me, but why change when nothing wrong has happened?

I’ve been with them for a 1 year and half and no problems whatsoever.

Sorry to hear about your problems Manny. You should try contacting Intelliflix through the phone…not sure what else you can do.

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Well fortunately the situation was resolved after I threatened them to report them to the Better Business Bureau for their shady practices. After I made the complaint the gave me a refund with 2 weeks and I havent heard from them since. Before doing any business with anyone I would advise to check the better business bureau and see what kind of rating they get. I was just recently going to switch from Vonage to a different phone company and when I found out that the other phone company was not even a memebr of the better business bureau I decided to stay with Vonage.Bottom line…do your research ahead of time to avoid headaches

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Wholeheartedly agree with you here Manny. This is something I should have done before signing up for that free trial.

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Vonage lost a court battle with Verizon over infringing patents…looks like Vonage might go out of business…my brother has Vonage and it’s going to be hard contacting him if it’s true.